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Online TV playback very choppy

New Poster

Online TV playback very choppy

I'm having a buffering problem with your tv online option. Netflix, Youtube, and the History Channel's player all works fine, checked my internet connection (> 30 mbs), wired/wireless, mac, different browsers, same issue. It happens with all the shows I try to watch, vikings, walking dead, bates motel. Even when I change the quality setting to "speed" instead of "quality"

 

The zip code where I am trying to watch shows is 84532 and the cable provider is Emery Telcom.

Any help you can provide would be greatly appreciated!

 
My Device Information
My Zip Code:
    Unknown
My Cable Provider:
    Unknown
Use Dac:
    true
My Conroller ID:
    177
My Map ID:
    319
My Persona ID:
    6645
My myDVR Manager Status:
    Not Installed
My Set Top Box Names:
    Not Installed
My Queue setup:
    false
Facebook Queue Syncing:
    false
Facebook Connect:
    false
My public IP address:
    74.214.225.71
My operating system:
    Mac - rv:20.0
My web browser:
    Firefox 20 - Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:20.0) Gecko/20100101 Firefox/20.0
My system type:
    Desktop computer or other device
My Silverlight version:
    5.1.20125.0
My Flash version:
    11.6.602
Javascript:
    enabled
Cookies:
    Enabled (2677 Bytes).

Time Information

My Clock Time:
    Mon Apr 08 2013 06:31:50 GMT-0600 (MDT)
Server Clock Time:
    Mon Apr 08 2013 06:31:38 GMT-0600 (MDT)

My Account Information

In Home Authenticated:
    false
Primary Account:
    true
Provider Codes:
    cy, cd, b, cx, bw, bh, ci, a, ax, at, cb, bl, cj, cc, bn
Internet Subscriber:
    true
Cable TV Subscriber:
    true
Voice Subscriber:
    false

Silver Problem Solver

Re: Online TV playback very choppy

I need to check this out but I believe you need to subscribe to comcast cable tv not just internet to watch those shows.   You say your provider is emery Telcom, so how would you authenticate that you are a subscriber to anything pay through comcast as you dont get tv through them? 

New Poster

Re: Online TV playback very choppy

Hi I am an Xfinity subscriber. I'm just in UT at the moment.  Thanks, Barry

 

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