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One DVR works with DVR Manager and one does not

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Frequent Visitor

One DVR works with DVR Manager and one does not

I'm having the same problem.  One DVR works and the other says This DVR does not support this feature.  Comcast tech replaced the one that doesn't work with a new cable box.  Still does not work.

Accepted Solution

Re: One DVR works with DVR Manager and one does not

The service is now working.  Comcast initialized the service and after about 24 hours the service is working on both boxes.l

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Official Employee

Re: One DVR works with DVR Manager and one does not


drewfitz wrote:

I'm having the same problem.  One DVR works and the other says This DVR does not support this feature.  Comcast tech replaced the one that doesn't work with a new cable box.  Still does not work.


The only DVR box you have that is compatible is the DCX3425M which you have named DVR 2.

 

Go here to see a list of all compatible boxes.

 

If your cable box is not listed, you may be able to exchange your current cable box at a Comcast Service Center. Please see site for more details.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Frequent Visitor

Re: One DVR works with DVR Manager and one does not

Comcast replaced the box yesterday, but problem not resolved. 

Official Employee

Re: One DVR works with DVR Manager and one does not


drewfitz wrote:

Comcast replaced the box yesterday, but problem not resolved. 


What is the make and model of the new cable box?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Frequent Visitor

Re: One DVR works with DVR Manager and one does not

The service is now working.  Comcast initialized the service and after about 24 hours the service is working on both boxes.l

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