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OnDemand listing in iPad TV app

Regular Visitor

OnDemand listing in iPad TV app

I love the iPad TV remove app for searching for OnDemand shows. it's must easier than with the Xfinity cable interface. I recently came across an issue that the show I wanted to watch wasn't available on my cable box. When I clicked on 'Watch OD' - I got the following message: "The show you selected is not availabe on your cable box."

 

I am logged into the iPad app with my normal comcast ID and the app does control my cable boxes for live TV and recording programs. How can the OnDemand listings have a show that doesn't exist?

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Official Employee

Re: OnDemand listing in iPad TV app


pizzabagel72 wrote:

I love the iPad TV remove app for searching for OnDemand shows. it's must easier than with the Xfinity cable interface. I recently came across an issue that the show I wanted to watch wasn't available on my cable box. When I clicked on 'Watch OD' - I got the following message: "The show you selected is not availabe on your cable box."

 

I am logged into the iPad app with my normal comcast ID and the app does control my cable boxes for live TV and recording programs. How can the OnDemand listings have a show that doesn't exist?


What specific show are you referring to?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
 


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Regular Visitor

Re: OnDemand listing in iPad TV app

Pokemon Heroes

Official Employee

Re: OnDemand listing in iPad TV app


pizzabagel72 wrote:

Pokemon Heroes


I am getting zero results when searching for it in the XFINITY TV Remote App. 

 

Does it go by any other name besides Pokemon Heroes?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support


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Regular Visitor

Re: OnDemand listing in iPad TV app

I find it under the Movies section. I filtered for New HD movies.
Official Employee

Re: OnDemand listing in iPad TV app


pizzabagel72 wrote:
I find it under the Movies section. I filtered for New HD movies.

It is still not appearing in the XFINITY TV Remote App for me. I am looking under On Demand/Movies with the New, HD, and then Animation filters on.

 

Have you tried searching for it on your set-top box through your TV? Does it find any results?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support


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