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On demand does not work

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On demand does not work

On demand does not work xre-22 srm-12
Service Expert

Re: On demand does not work

 

Kbuscemi1,

 

Your issue has been escalated to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




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Official Employee

Re: On demand does not work

Hi, Kbuscemi1 - I checked your account, there is an issue with the Upstream signal, it's out of range. Basically, your cable box has a communication problem with the headend. I see you have a tech visit scheduled already. Please let me know if you get any issues after the visit. Thank you!


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Official Employee

Re: On demand does not work

@Kbuscemi1 - The tech visit got canceled. Are you still experiencing issues? 


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