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On Demand movie disappeared after putting on pause

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On Demand movie disappeared after putting on pause

Rented a movie tonight -- A Dogs Purpose. I paused it to answer a phone call. I attempted to restart it and it disappeared. In order to restart it it wanted me to re-rent it again. I tried calling customer service but was informed that there would be a 2 hour wait. Trying this for help.
Accepted Solution

Re: On Demand movie disappeared after putting on pause

 

Hi wcp1017, rebooting your cable box will normally clear up this issue. But you can also select the "Rent" option again, the system will only charge you one fee for the same title rented within a 48 hour period. 

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Official Employee

Re: On Demand movie disappeared after putting on pause

 

Hi wcp1017, rebooting your cable box will normally clear up this issue. But you can also select the "Rent" option again, the system will only charge you one fee for the same title rented within a 48 hour period. 


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Re: On Demand movie disappeared after putting on pause

The solution is accurate, thanks for the help.
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