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On Demand Bug. Please Fix!

Frequent Visitor

On Demand Bug. Please Fix!

Hi All,

 

I get following message when trying to launch an on-demand TV episode:

"Some networks only allow their content to be viewed when you are on your home WiFi. Look for TV Go options to watch anywhere, any time."

 

I am on my home network. The message is in error. Please fix it.

 

Here the steps to see the bug:

http://drgert.dyndns.ws:8000/download/On_Demand_Bug_2016-10-16_1409.swf

 

Thanks,

Gert

 

 

Tags (1)
Bronze Problem Solver

Re: On Demand Bug. Please Fix!


gert2013 wrote:

Hi All,

 

I get following message when trying to launch an on-demand TV episode:

"Some networks only allow their content to be viewed when you are on your home WiFi. Look for TV Go options to watch anywhere, any time."

 

I am on my home network. The message is in error. Please fix it.

 

Here the steps to see the bug:

http://drgert.dyndns.ws:8000/download/On_Demand_Bug_2016-10-16_1409.swf

 

Thanks,

Gert

 

 


Are you sure you are on your home wifi and not the public hot spot wifi your box may be supplying?

 

From comcast announcement:

 

Why does the app say I need to be on my home network? I am on my home network!
Be sure you are connected to your residential in-home network and not the network called "XFINITY WiFi," which is a WiFi hotspot that guests who are XFINITY Internet customers can use, so you don't need to give out your password. If your modem is provided by XFINITY, the network name is usually on the side or bottom of the modem. If you're not sure, just give us a call at 1-800-XFINITY, and we can walk you through it.

Sure you're on the right network, but it still isn't working? Your experience may be caused by a number of potential factors that we are working to improve. There's also a chance that your mobile device dropped off WiFi and switched to a cellular connection, so you'll want to check that by force-quitting the app and re-launching it.

 

Source:

http://forums.xfinity.com/t5/Xfinity-TV-Website/Announcement-and-feedback-thread-TV-Go-is-now-part-o...

Frequent Visitor

Re: On Demand Bug. Please Fix!

@m.venanzi

 

Yes, I am very sure I am on my home network.

 

Topology :

Comcast cable

Motorola SB6141 modem

ASUS RT-AC68U wifi Router 

ASUS RP-AC56 access point

My PC (Win7/SP1)

 

On demand TV worked OK a few months back (hadn't tried it in a while).

It's broken now. (Tried several times over the last few days)

 

Cheers,

Gert

Official Employee

Re: On Demand Bug. Please Fix!


gert2013 wrote:

@m.venanzi

 

Yes, I am very sure I am on my home network.

 

Topology :

Comcast cable

Motorola SB6141 modem

ASUS RT-AC68U wifi Router 

ASUS RP-AC56 access point

My PC (Win7/SP1)

 

On demand TV worked OK a few months back (hadn't tried it in a while).

It's broken now. (Tried several times over the last few days)

 

Cheers,

Gert


Sorry you are having difficulty. Are you using a VPN? That would make it look, to out systems, as if you are not in your home.

 

Cable modems get new IP addresses from time-to-time but this would only cause a temporary incorrect reading. We call this a "race condition" when the new IP address has not been updated in all of our systems. That is usually the cause for most users but your situation sounds long-lived so I suspect something with the settings on your home network.

 

 


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Bronze Problem Solver

Re: On Demand Bug. Please Fix!


gert2013 wrote:

@m.venanzi

 

Yes, I am very sure I am on my home network.

 

Topology :

Comcast cable

Motorola SB6141 modem

ASUS RT-AC68U wifi Router 

ASUS RP-AC56 access point

My PC (Win7/SP1)

 

On demand TV worked OK a few months back (hadn't tried it in a while).

It's broken now. (Tried several times over the last few days)

 

Cheers,

Gert


Deleted - see next post

Bronze Problem Solver

Re: On Demand Bug. Please Fix!


gert2013 wrote:

Hi All,

 

I get following message when trying to launch an on-demand TV episode:

"Some networks only allow their content to be viewed when you are on your home WiFi. Look for TV Go options to watch anywhere, any time."

 

I am on my home network. The message is in error. Please fix it.

 

Here the steps to see the bug:

http://drgert.dyndns.ws:8000/download/On_Demand_Bug_2016-10-16_1409.swf

 

Thanks,

Gert

 

 


I just watched your video of your problem again. You clicked on the "Available to watch in home only" which gives you more info about "Available to watch in home only" viewing. You need to click on the "watch" button.

 

Untitled.jpg

 

Problem Solver

Re: On Demand Bug. Please Fix!


m.venanzi wrote:

gert2013 wrote:

Hi All,

 

I get following message when trying to launch an on-demand TV episode:

"Some networks only allow their content to be viewed when you are on your home WiFi. Look for TV Go options to watch anywhere, any time."

 

I am on my home network. The message is in error. Please fix it.

 

Here the steps to see the bug:

http://drgert.dyndns.ws:8000/download/On_Demand_Bug_2016-10-16_1409.swf

 

Thanks,

Gert

 

 


I just watched your video of your problem again. You clicked on the "Available to watch in home only" which gives you more info about "Available to watch in home only" viewing. You need to click on the "watch" button.

 

Untitled.jpg

 


OP can't click on the "Watch" button because it is "greyed out" (meaning it is disabled).

 

gert2013, try rebooting your cable modem/gateway. That can sometimes clear the "Out of home" problem.

Problem Solver

Re: On Demand Bug. Please Fix!

ComcastDan, how about sending a message to the development folks to fix the help message that pops up when users click the "Available to watch in home only" link.  This is what pops up:

"Some networks only allow their content to be viewed when you are on your home WiFi. Look for TV Go options to watch anywhere, any time."

 

WiFi refers to wireless networks. My in home network does not need to be wireless. I can be direct connected through Ethernet, and still be able to stream content. It is just poor semantics.

Bronze Problem Solver

Re: On Demand Bug. Please Fix!


HowAboutThisOne wrote:

m.venanzi wrote:

gert2013 wrote:

Hi All,

 

I get following message when trying to launch an on-demand TV episode:

"Some networks only allow their content to be viewed when you are on your home WiFi. Look for TV Go options to watch anywhere, any time."

 

I am on my home network. The message is in error. Please fix it.

 

Here the steps to see the bug:

http://drgert.dyndns.ws:8000/download/On_Demand_Bug_2016-10-16_1409.swf

 

Thanks,

Gert

 

 


I just watched your video of your problem again. You clicked on the "Available to watch in home only" which gives you more info about "Available to watch in home only" viewing. You need to click on the "watch" button.

 


OP can't click on the "Watch" button because it is "greyed out" (meaning it is disabled).

 

gert2013, try rebooting your cable modem/gateway. That can sometimes clear the "Out of home" problem.


Agreed, but clicking on the "Available to watch in home only" will never play a video

Bronze Problem Solver

Re: On Demand Bug. Please Fix!


HowAboutThisOne wrote:

ComcastDan, how about sending a message to the development folks to fix the help message that pops up when users click the "Available to watch in home only" link.  This is what pops up:

"Some networks only allow their content to be viewed when you are on your home WiFi. Look for TV Go options to watch anywhere, any time."

 

WiFi refers to wireless networks. My in home network does not need to be wireless. I can be direct connected through Ethernet, and still be able to stream content. It is just poor semantics.


Agree, you could be on a wired network outside your home as well.

 

Also, the message "Available to watch in home only" seems to only appear when the "system" believes you are not on the home network, so why not say that - "You are not on your home network. Available to watch in home only". This would make it more clear. If all I saw was "Available to watch in home only" I would think I am home so I don't have to worry, it doesn't apply to me.

Frequent Visitor

Re: On Demand Bug. Please Fix!

@HowAboutThisOne

 

Correct. the 'Watch' button is greyed out.

 

Here is the status of the modem:

http://drgert.dyndns.ws:8000/download/On_Demand_Bug_2016-10-17_1812.swf

 

Modem looks OK and the rest of the internet is fine.

I'll perform a modem reboot and report status later.

 

Cheers,

Gert

 

Frequent Visitor

Re: On Demand Bug. Please Fix!

@HowAboutThisOne

 

On demand TV still fails after modem reset:

 

Before modem reset:

http://drgert.dyndns.ws:8000/download/On_Demand_Bug_2016-10-17_1812.swf

 

After modem reset:

http://drgert.dyndns.ws:8000/download/On_Demand_Bug_2016-10-17_1825.swf

 

Cheers,

Gert

 

Bronze Problem Solver

Re: On Demand Bug. Please Fix!


m.venanzi wrote:

gert2013 wrote:

@m.venanzi

 

Yes, I am very sure I am on my home network.

 

Topology :

Comcast cable

Motorola SB6141 modem

ASUS RT-AC68U wifi Router 

ASUS RP-AC56 access point

My PC (Win7/SP1)

 

On demand TV worked OK a few months back (hadn't tried it in a while).

It's broken now. (Tried several times over the last few days)

 

Cheers,

Gert


Deleted - see next post


Would it be possible for you to test connecting to your ASUS RT-AC68U wifi Router?

 

If that doesn't solve it, connect wired to your Motorola SB6141 modem?

 

Problem Solver

Re: On Demand Bug. Please Fix!

Thought the modem reboot might have helped. I know it has worked for me in the past. The only other thing I can think of is it could be possible Comcast has the wrong modem listed on your account (serial number, MAC address). I would say to check that on your account page, but I can't even access mine presently since Comcast did an upgrade to that site as well (and broke that too). This company can be a real piece of work.

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