Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,859,307

members

539

online

29,109

topics

Top

Not seeing live tv...video is from days ago

New Poster

Not seeing live tv...video is from days ago

This morning when I launch TV Go to watch a live TV show, it very briefly shows the current show, then jumps to something else.  After a while, I figured out that it's jumping to something from days ago.  What's going on?  I doubt that it matters, but I'm running it on an iPAD.

New Poster

Re: Not seeing live tv...video is from days ago

I'm getting exactly the same exact issue on my 2 IPADS.  Mine worked well for a couple of weeks then last week it started doing this. When I switched to the non-HD channel it seems OK.  

New Poster

Re: Not seeing live tv...video is from days ago

Uninstall the TV app. 

 

Power down the IPAD and wait 15 seconds

 

Power back up

 

Go to Appstore and download the XFINITY TV app (mine was for X1 customers)

 

Done. This fixed my problem. 

Regular Visitor

Re: Not seeing live tv...video is from days ago

I have attempted to do this and this does not work.  I have the x1 tv app and live local stations do as the original poster said.  I get the live station for a second or two and then I get the same channel but days earlier.  

 

PS. I have one of the apps on an Ipad and one on a Samsung Tab4, and doing the exact same thing!

 

Most of the cable stations seem to be working fine.

New Poster

Re: Not seeing live tv...video is from days ago

Thanks for the suggestions...but they didn't work for me either.  Although this week, the problem seems to be better.  I will get pauses on network stations that go back several days, but they don't stay on for llong, now.  I opened a call with Comcast late last week after posting this...maybe they're working on it.  I think it's a cloud problem.

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Labels
Discussion stats
  • 4 replies
  • 335 views
  • 0 kudos
  • 3 in conversation