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Not able to watch anything on Xfinity TV

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Not able to watch anything on Xfinity TV

Just activated cable TV last Friday. I was able to watch the cable program on my TV but not through xfinityTV on my computer. Already tried multiple computers and got the the same error, doesn't seems to be computer problem. I have also confirmed that I have silverlight installed and DMR enabled.

 

No clue why it is not working.

 

Error Message:

 

"We're Sorry. An Error has occured during this request.

 

Please wait a moment and try again.

 

If you continue to have problem please contact Comcast Care at 1800-Comcast for assistance. "

 

 

Official Employee

Re: Not able to watch anything on Xfinity TV


eticonleong wrote:

Just activated cable TV last Friday. I was able to watch the cable program on my TV but not through xfinityTV on my computer. Already tried multiple computers and got the the same error, doesn't seems to be computer problem. I have also confirmed that I have silverlight installed and DMR enabled.

 

No clue why it is not working.

 

Error Message:

 

"We're Sorry. An Error has occured during this request.

 

Please wait a moment and try again.

 

If you continue to have problem please contact Comcast Care at 1800-Comcast for assistance. "

 

 


eticonleong,

 

I am sorry that you are having video playback issues.

 

Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Also, what videos are you trying to watch?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support


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Please post so people with similar questions may benefit.
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New Poster

Re: Not able to watch anything on Xfinity TV


ComcastJoe wrote:

eticonleong wrote:

Just activated cable TV last Friday. I was able to watch the cable program on my TV but not through xfinityTV on my computer. Already tried multiple computers and got the the same error, doesn't seems to be computer problem. I have also confirmed that I have silverlight installed and DMR enabled.

 

No clue why it is not working.

 

Error Message:

 

"We're Sorry. An Error has occured during this request.

 

Please wait a moment and try again.

 

If you continue to have problem please contact Comcast Care at 1800-Comcast for assistance. "

 

 


eticonleong,

 

I am sorry that you are having video playback issues.

 

Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Also, what videos are you trying to watch?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support



My Device Information My Zip Code: Unknown My Cable Provider: Unknown My myDVR Manager Status: My Set Top Box Names: My Queue setup: True Facebook Queue Syncing: false Facebook Connect: False My public IP address: 71.229.36.78 My operating system: Windows - Windows NT 6.1 My web browser: Explorer 8 - Mozilla/4.0 (compatible; MSIE 8.0; Windows NT
6.1; Win64; x64; Trident/5.0; .NET CLR 2.0.50727; SLCC2; .NET CLR 3.5.30729;
.NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; Zune 4.7) My Move player version: Not Installed My Silverlight version: Silverlight not installed. My flash version: 11.0 r1 Javascript&colon; <script type="text/javascript">// document.write('enabled'); // </script>
enabled Cookies: enabled

Official Employee

Re: Not able to watch anything on Xfinity TV


thomassanders12 wrote:

ComcastJoe wrote:

eticonleong wrote:

Just activated cable TV last Friday. I was able to watch the cable program on my TV but not through xfinityTV on my computer. Already tried multiple computers and got the the same error, doesn't seems to be computer problem. I have also confirmed that I have silverlight installed and DMR enabled.

 

No clue why it is not working.

 

Error Message:

 

"We're Sorry. An Error has occured during this request.

 

Please wait a moment and try again.

 

If you continue to have problem please contact Comcast Care at 1800-Comcast for assistance. "

 

 


eticonleong,

 

I am sorry that you are having video playback issues.

 

Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Also, what videos are you trying to watch?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support



My Device Information My Zip Code: Unknown My Cable Provider: Unknown My myDVR Manager Status: My Set Top Box Names: My Queue setup: True Facebook Queue Syncing: false Facebook Connect: False My public IP address: 71.229.36.78 My operating system: Windows - Windows NT 6.1 My web browser: Explorer 8 - Mozilla/4.0 (compatible; MSIE 8.0; Windows NT
6.1; Win64; x64; Trident/5.0; .NET CLR 2.0.50727; SLCC2; .NET CLR 3.5.30729;
.NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; Zune 4.7) My Move player version: Not Installed My Silverlight version: Silverlight not installed. My flash version: 11.0 r1 Javascript&colon; <script type="text/javascript">// document.write('enabled'); // </script>
enabled Cookies: enabled


What specifc problems are you having?

 

What videos are you trying to watch?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

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