Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,861,057

members

1,177

online

29,457

topics

Top

Not able to change channels via web site channel listings

Frequent Visitor

Not able to change channels via web site channel listings

I sign into Comcast channel listings via my MacBook.  I was always able to change channels.  I no longer have the abiltiy to do that.  When I click on Watch on TV...it says No compatible cable boxes found!!  How is that?  I can change channels via my iPad, but no longer frim my MacBook.

 

I called Tech.  They said they would reset my account.   And still no ability to change.  This was working fine until two weeks ago.

 

Very frustrating!!!

 

Frequent Visitor

Re: Not able to change channels via web site channel listings

I noticed a similar issue when using the web based tv listings.  Only 2 of 3 set top boxes can be selected.  My main DVR box no longer shows up.  It works from the on demand page and it works from my android devices.  Just the web based tv listings page has the issue.

Frequent Visitor

Re: Not able to change channels via web site channel listings

This is strange because as of two weeks ago, it was working fine. 

 

Frequent Visitor

Re: Not able to change channels via web site channel listings

They just need to fix their webpage.

 

Does anyone from Comcast monitor these forums that can notify the correct department to implement a fix?

Frequent Visitor

Re: Not able to change channels via web site channel listings

It appears they fixed the website today.

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Labels
Discussion stats
  • 4 replies
  • 615 views
  • 0 kudos
  • 2 in conversation