No online movies but some TV shows are working

[ImSoDumbAtThis]

I've tried the 32bit trick and I thought it was working but clicked on

http://xfinitytv.comcast.net/movies/Despicable-Me/152165/1990543966/Despicable-Me-%28HBO%29/videos

and it wanted to load forever. Actually all the movies are doing that,

My Device Information My Zip Code: 35811 My Cable Provider: Unknown My myDVR Manager Status: Unknown My Set Top Box Names: Unknown My Queue setup: False Facebook Queue Syncing: false Facebook Connect: Unknown My public IP address: 68.62.173.187 My operating system: Windows - Windows NT 6.0 My web browser: Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.0; Win64; x64; Trident/5.0; .NET CLR 2.0.50727; SLCC1; Media Center PC 5.0; .NET CLR 3.5.30729; .NET CLR 3.0.30729; BOIE9;ENUSMSNIP) My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: Silverlight not installed. My flash version: 11.1 r102 Javascript: enabled Cookies: enabled

[ComcastJoe]

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ImSoDumbAtThis wrote:

I've tried the 32bit trick and I thought it was working but clicked on

http://xfinitytv.comcast.net/movies/Despicable-Me/152165/1990543966/Despicable-Me-%28HBO%29/videos

and it wanted to load forever. Actually all the movies are doing that,

My Device Information My Zip Code: 35811 My Cable Provider: Unknown My myDVR Manager Status: Unknown My Set Top Box Names: Unknown My Queue setup: False Facebook Queue Syncing: false Facebook Connect: Unknown My public IP address: 68.62.173.187 My operating system: Windows - Windows NT 6.0 My web browser: Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.0; Win64; x64; Trident/5.0; .NET CLR 2.0.50727; SLCC1; Media Center PC 5.0; .NET CLR 3.5.30729; .NET CLR 3.0.30729; BOIE9;ENUSMSNIP) My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: Silverlight not installed. My flash version: 11.1 r102 Javascript: enabled Cookies: enabled

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Try downloading Microsoft Silverlight 5 from here than try playing the video again.

Let me know the results.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[ImSoDumbAtThis]

I had to uninstall and reinstall of Silverlight 5 because it prompted me that it was the same version. I tried the video again and still with the same results, just rolling Starting playback.

[rog286713]

do you have another computer or internet capable device you can try it on?

[ImSoDumbAtThis]

Sadly not until Santa comes then I will have a laptop. However just for giggles I clicked the link to Dispicable Me in my original post and lo and behold it started? So I closed that movie window out and tried it from the main xfinity web page and its running?  I closed that movie out tried the TV programs and a few more movies and they work.    All though, I had a terrible time clicking the "Sign in" link to be able to reply to this. 

If this works then thank you so much for your help!!!

Other wise, lol I will be back

[rog286713]

sometimes its just a glitch on comcasts end and it just works itself out.  glad its working for you, enjoy