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No link to upgrade Xfinity Player

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No link to upgrade Xfinity Player

When I try to watch any TV show online, I get message that I need to "upgrade to new Xfinity Player". but there's no link anywhere on the site to download a newer Xfinity Player.

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Official Employee

Re: No link to upgrade Xfinity Player


beavis09 wrote:

When I try to watch any TV show online, I get message that I need to "upgrade to new Xfinity Player". but there's no link anywhere on the site to download a newer Xfinity Player.


Completely uninstall Silverlight from your computer. Then download and install Silverlight from the link below:

 

Windows users 

 

This is a patched version that fixes most video playback issues and gets you out of the "Please install/upgrade Silverlight" loop.

 

Follow all the on-screen instructions and then try playing videos again. Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Re: No link to upgrade Xfinity Player

Just a thought,...Would an upgrade to IE 10 fix this?

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