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No elegible tvs

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No elegible tvs

I get this msg on my Xfinity tv remote app for iPad. I'd like to use it to program dvr.
Regular Contributor

Re: No elegible tvs

Can you please provide the following information to me via direct message:

 

1. Device make, model Eg: iPad 1, iPad 2, iPad 3, iPad 4, iPad Air, iPad Mini? (Not just IPad or IPod or IMac))
2. OS (name, version — please make sure you get ALL relevant numbers in the version number, Eg: IOS 7.0.1, IOS 7.0.4 .)
3. The version of the app installed.
4.Screenshots wherever applicable.
5. Exact steps to replicate this issue.
6. Comcast ID/Email

 

Thanks.  Hope we can help soon.

 

Sharon

 

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