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No control, Vizio.

New Poster

No control, Vizio.

Since I've had Xfinity x1 remote, my Vizio TV, and my Vizio soundbar I have been able to control the sound bar volume with the X1 remote. Since using Bluetooth with the sound bar, not sure if that's what caused it, the remote no longer controls the sound. Settings are set properly and all cables are connected. I have to get up any time I want to change the volume which is annoying. Any help is appreciated!
Official Employee

Re: No control, Vizio.

Have you tried turning off Bluetooth? It may be a question for Vizio, but does one knock out the other?

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New Poster

Re: No control, Vizio.

I have tried turning off Bluetooth, still not working. I'll try contacting Vizio and if there's success I'll reply either way with updates.
Official Employee

Re: No control, Vizio.

If you’ve turned off the Bluetooth try re-inputting the code in the remote.

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New Poster

Re: No control, Vizio.

Just tried re entering the codes none of which worked.
New Poster

Re: No control, Vizio.

Just talked to Vizio, no solutions yet, tried troubleshooting but nothing is working. Not sure why the X1 remote and sound bar are not working but they were only about a week ago. Very strange.
Gold Problem Solver

Re: No control, Vizio.

Sounds like your sound bar is on the wrong input. TV sound and Bluetooth are different inputs.

Grab the remote for your soundbar and toggle through the different inputs.


Justin092 wrote:
Just talked to Vizio, no solutions yet, tried troubleshooting but nothing is working. Not sure why the X1 remote and sound bar are not working but they were only about a week ago. Very strange.

 

New Poster

Re: No control, Vizio.

Adjusted the inputs but no luck.
Gold Problem Solver

Re: No control, Vizio.

Please provide the EXACT connection path of your system.


Justin092 wrote:
Adjusted the inputs but no luck.

 

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