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No compatible cable boxes were found in your household.

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No compatible cable boxes were found in your household.

I'm trying to use the "Watch on TV" feature on http://xfinitytv.comcast.net/ but when I click the link, I'm getting a message saying "We're sorry. No compatible cable boxes were found in your household."

 

I've also tried the DVR Manager (http://xfinitytv.comcast.net/mytv/dvr) and it shows: "DVR Manager is available in your area. However, we are unable to detect a compatible DVR in your household."

 

I moved recently and upgraded to X1.  These features have not been working ever since.  I have an X1 box (Make & Model: PC PX001ANMD) and everything is working fine when accessing on my TV.

 

I don't know if it's related but when I got my new account number, I linked it to the old (now inactive) account, which from what I've read online was not a good idea.

 

How can I get this resolved?

 

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