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No TV subscription according to Comcast.com

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Frequent Visitor

No TV subscription according to Comcast.com

When I try to use HBOgo, CNN.com, etc and log in with my Comcast username it says "VIDEO SUBSCRIPTION REQUIRED" even though I have the Premier HD/Premiums pack. When I log into to comcast.com it says I have phone and internet but no television service! On demand is also not working, but if I try to 'add' a subscription it shows up on the next screen but nothing works. Calling 800COMCAST resulted in being told that it was my computer or that I needed to reset my emta and box--which has nothing to do with it!

 

Please help!

Accepted Solution

Re: No TV subscription according to Comcast.com

The matter was finally resolved via Comcast Customer Support. The rep said he had never experienced this particular issue in the two years he has worked for them.

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Problem Solver

Re: No TV subscription according to Comcast.com

Well, you can try resetting the modem and/or box, and see what happens. But likely you just need to speak to someone else at Comcast and have them take a look at your account and make sure the right TV packages are in fact on it.
Frequent Visitor

Re: No TV subscription according to Comcast.com

When I call Comcast they DO show my correct package--just comcast.com, on demand and HBO go don't. Resetting the boxes, of course, had zero effect.

Silver Problem Solver

Re: No TV subscription according to Comcast.com

are you using the primary account holders credentials.?

Service Expert

Re: No TV subscription according to Comcast.com


rog286713 wrote:

are you using the primary account holders credentials.?


One does not need to sign in as the primary for it work. Even if you are signed in as a secondary account videos will play.

 




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Frequent Visitor

Re: No TV subscription according to Comcast.com

For clarification I am using the primary credentials--I only have one username.

Frequent Visitor

Re: No TV subscription according to Comcast.com

The matter was finally resolved via Comcast Customer Support. The rep said he had never experienced this particular issue in the two years he has worked for them.

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