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No PAC12 in Tennessee

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No PAC12 in Tennessee

I am hoping someone from COMCAST can answer why we were told we could get PAC 12 network prior to us changing our provider, but this evening we were told it is not available in our area. 3 weeks ago we called and spent several hours on the phone attempting to get the issue resolved, but were told we could only stream it.  Have tried several times and many additional hours on phone and Chat this week attempting to resolve the issue (and all representatives we worked with assured us we had access), but finally this evening we were told that we can not get it in Benton TN 37307, about an hour outside of Chattanooga.  So my 2 big questions are:

1). Can I or can I not watch PAC 12 network utilizing Xfinity?

2). What then are the channels I am getting with the Sports Entertainment package that are not included in 220+?

 

Customer service has been very pleasant and helpful, but if it is true that I can not receive PAC-12 in my area, then I am extremely disappointed about them wasting my time and efforts trying correct a problem when they should have known we could not get the programming, and on the other hand, if I can get the programming, I am disappointed in reserve e provided by the representative who told us we could not.

 

Thanks in advance for any information/clarification that can be provided.

Official Employee

Re: No PAC12 in Tennessee

Hi Bombtek69,

 

I can help determine if PAC 12 is available in your area. In order assist you, please send me a private message verifying the first and last name of the account holder, the street address and phone number associated with your services, or the full account number and first and last name of the account holder.


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