Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,859,595

members

1,468

online

29,180

topics

Top

No Eligible DVRs

New Poster

No Eligible DVRs

Hi,

 

I have been struggling with the xfinity TV remote app for the last three weeks (since signing on with comcast). I have chatted and spoken with customer support to fix the issue. However, it is still ongoing.

 

My app constantly switches between accessing the DVR and everything working fine to "no eligible tvs." Everytime I contact support by phone, they say it's working because it is, but then the next morning when I test the app, it's back to the "no eligible tvs." I know my box is supported.

 

I just want the app to work consistently. Please help! 

New Poster

Re: No Eligible DVRs

Mine use to work, and now doesn't. It's almost as if Comcast shut it off without my permission. What is going on? Seems many people are having same issues.
Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Labels
Discussion stats
  • 1 reply
  • 869 views
  • 0 kudos
  • 2 in conversation