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New upgraded HD box not getting on demand and some movie channels

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New Poster

New upgraded HD box not getting on demand and some movie channels

New upgraded HD box not getting on demand and some movie channels

 

 

Comes up

 

In order to start cable service for this device, please contact your cable provider  1-877-405-2298

CableCARD ID:000-091-054-931-0

Host ID: 047-013-778-501-5

Data: 315-633-876-17

UnitAddress:000-00910-54931-148

Card S/N: MA1410EEC239

 

After Three calls still no resolve

 

 

Accepted Solution

Re: New upgraded HD box not getting on demand and some movie channels

Had a 4PM-6PM service call !    no one has showed up yet.... 7:30PM

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Gold Problem Solver

Re: New upgraded HD box not getting on demand and some movie channels

Are you talking about X1 cable TV service?

Sounds like your box is not properly activated.
Official Employee

Re: New upgraded HD box not getting on demand and some movie channels

Hi BM88, I am showing we had a tech out recently, were they able to get your on demand working?

 

Thank you


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New Poster

Re: New upgraded HD box not getting on demand and some movie channels

Had a 4PM-6PM service call !    no one has showed up yet.... 7:30PM

Official Employee

Re: New upgraded HD box not getting on demand and some movie channels

I do apologize no one has showed up, could you please send me a private message verifying your account information (name on account, address and account number). From there I will be able to review updates with you.

 

Thank you


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

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