Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,875,828

members

1,166

online

29,424

topics

Top

New smart tv without x1

ANSWERED
New Poster

New smart tv without x1

I set up the new Samsung UHD and all apps work fine Netflix, DVD etc beautiful color. The HD Tv programs are not working; The picture is does not fit the screen and at times the figures on the screen are so outsized I can't see them. The HD is not great either. I don't know if it's Xfinity or Samsung Problem. Would installing X1 help?  Thanks

Accepted Solution

Re: New smart tv without x1

Yes I tried to resize. Spoke with Samsung and Comcast they led me through several
Steps. Comcast sent out a service rep and fixed the problem. Thanks
View answer in context
Official Employee

Re: New smart tv without x1

How is it hooked up to the tv? Have you used the tv remote to size the picture?


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Problem Solver

Re: New smart tv without x1

I would read your manual to make sure the Samsung UHD tv is set up correctly. Check under video menu for picture sizing.

 

Did you connect the cable-box, using a high-speed HDMI (4K) cable, to HDMI 1 on the Samsung hub?

 

Did you follow directions under Setup on the television? It asks for information on you local cable provider. You can go back to Setup found on the menu anytime to correct problems.

New Poster

Re: New smart tv without x1

Yes I tried to resize. Spoke with Samsung and Comcast they led me through several
Steps. Comcast sent out a service rep and fixed the problem. Thanks
Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Labels
Discussion stats
  • 3 replies
  • 1074 views
  • 0 kudos
  • 3 in conversation