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New cable box, cannot change channels from PC

ANSWERED
Contributor

New cable box, cannot change channels from PC

I had my standard, little cable box all setup and could change channels from my PC. I now have a MOTO DCT3416 for HiDef connected, but am unable to change channels on it from my PC.

 

I deleted all Xfinity and Comcast cookies, and have gone through the profile setup. I noticed it doesn't look for the box and let me see the name I have chosen for the particular TV during setup.

 

What's going on? I liked being able to change channels from my laptop in the shop.

Accepted Solution

SOLVED: New cable box, cannot change channels from PC

What I had listed in my account was:

 

DVR 1  -  I could show this on the TV screen in the Gear setup. This is the new cable box.

Judy  -  Our Cable card TV

Mike  -  My TV

 

Linda, at Comcast fiddled with the profile Sunday, then left a phone message.

She deleted the Moto 700 (Mike) from the profile, leaving me with DVR 1 and Judy.

That did it. I can change channels from my desktop. Case closed.

 

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Official Employee

Re: New cable box, cannot change channels from PC


Myk wrote:

I had my standard, little cable box all setup and could change channels from my PC. I now have a MOTO DCT3416 for HiDef connected, but am unable to change channels on it from my PC.

 

I deleted all Xfinity and Comcast cookies, and have gone through the profile setup. I noticed it doesn't look for the box and let me see the name I have chosen for the particular TV during setup.

 

What's going on? I liked being able to change channels from my laptop in the shop.


The DCT3416 works with Remote Tune but your account has not been updated to reflect your new box.  I have our team looking into this now.

 

Once I have more information, I will let you know.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Contributor

Re: New cable box, cannot change channels from PC

Not updated? I had to contact Comcast in order to get the box working. I did it over the Internet.

I had to sign in to do it. Who programs your web services?

 

Contributor

Re: New cable box, cannot change channels from PC

Well, got a call from Comcast. Absolutely could not understand her, so it was almost useless. I don't know if they will call back, or if I'm supposed to call back. Even though I asked her twice what she said.

 

I did understand enough to find out my account is tied to the old box, and not this new one. Really?

 

So, here I sit with a trouble call number, and not having any idea where to go from here.

 

Official Employee

Re: New cable box, cannot change channels from PC


Myk wrote:

Well, got a call from Comcast. Absolutely could not understand her, so it was almost useless. I don't know if they will call back, or if I'm supposed to call back. Even though I asked her twice what she said.

 

I did understand enough to find out my account is tied to the old box, and not this new one. Really?

 

So, here I sit with a trouble call number, and not having any idea where to go from here.

 


Someone will be reaching out to you. If you are still having issues after the call, please let me know.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Contributor

Re: New cable box, cannot change channels from PC

Is there any way I can clear my profile information, and start all over?

 

Silver Problem Solver

Re: New cable box, cannot change channels from PC

only comcast can provision the box to your account.

Contributor

SOLVED: New cable box, cannot change channels from PC

What I had listed in my account was:

 

DVR 1  -  I could show this on the TV screen in the Gear setup. This is the new cable box.

Judy  -  Our Cable card TV

Mike  -  My TV

 

Linda, at Comcast fiddled with the profile Sunday, then left a phone message.

She deleted the Moto 700 (Mike) from the profile, leaving me with DVR 1 and Judy.

That did it. I can change channels from my desktop. Case closed.

 

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