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New box, black and white picture only

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New Poster

New box, black and white picture only

Old Comcast box has been replaced with the newest box. I paired it to my 10 yr old Panasonic plasma and now my picture is just black and white. I noticed that this new box allows for L and R audio inputs and only 1 video input. I have 2 video input wires not plugged into this new box. What can I do? Do I need updated AV wire set? Thank you.

Accepted Solution

Re: New box, black and white picture only

Why are you using both the component and HDMI?

With the green component what happens when you put it in the yellow input on your tv?

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Gold Problem Solver

Re: New box, black and white picture only

Model numbers of your devices please. How old is the TV?

Why aren't you using HDMI connections?
Official Employee

Re: New box, black and white picture only


KentB13 wrote:

Old Comcast box has been replaced with the newest box. I paired it to my 10 yr old Panasonic plasma and now my picture is just black and white. I noticed that this new box allows for L and R audio inputs and only 1 video input. I have 2 video input wires not plugged into this new box. What can I do? Do I need updated AV wire set? Thank you.


Sounds like you are using component cables with the XG2. Make sure the color you use on the XG2 goes into the same color ( yellow) on your tv. This will not give you HD quality, either use hdmi as suggested, or change your box to a dvr or RNG150 that has component outputs.


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New Poster

Re: New box, black and white picture only

Thank you for offering to help.

I do have hdmi connected and I will check to make sure its plugged in the right locations on tv.

I have a Panasonic TH-50PX6U, date 2006.

The new comcast box has a S/N 1605ET5824

20170627_185455-1.jpg20170627_091901-1.jpg

 

What should I try next?

 

20170627_185455-1.jpg
New Poster

Re: New box, black and white picture only

Current set up in the pics below. Tan colored cables go to my comcast box. Lower HDMI cable goes to my comcast box.

20170627_185455-1.jpg20170627_091901-1.jpg

Official Employee

Re: New box, black and white picture only

Why are you using both the component and HDMI?

With the green component what happens when you put it in the yellow input on your tv?


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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
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We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
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Please post so people with similar questions may benefit.
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New Poster

Re: New box, black and white picture only

Thank you but I did just figure it out. My HDMI was not plugged in all the way. Next time I'll remember to check my young son's work.
New Poster

Re: New box, black and white picture only

It's fixed. My HDMI was not plugged in all the way. I will check my young son's work better next time.
I was using both component and HDMI as force of habit. Comp is removed now.
Thank you for your help.
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