Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,857,449

members

1,408

online

29,974

topics

Top

New DVR, online DVR manager not working

New Poster

New DVR, online DVR manager not working

I upgraded my DVR and the online DVR manager has a mind of it's own.  The DVR on it's own works fine.  The DVR manager has the record schedule from my old DVR and it thinks the new one is 100% full.  When I try to record something online, it says that they DVR is no longer part of the system (I think it's looking for the old one).  I tried the manager on my XFinity app on my phone, and that isn't seeing it at all.

Tags (1)
Official Employee

Re: New DVR, online DVR manager not working


postrk wrote:

I upgraded my DVR and the online DVR manager has a mind of it's own.  The DVR on it's own works fine.  The DVR manager has the record schedule from my old DVR and it thinks the new one is 100% full.  When I try to record something online, it says that they DVR is no longer part of the system (I think it's looking for the old one).  I tried the manager on my XFinity app on my phone, and that isn't seeing it at all.


When did you connect your DVR? It sometimes can take up to 24 hours to fully sync.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Labels
Discussion stats
  • 1 reply
  • 740 views
  • 0 kudos
  • 2 in conversation