Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,860,869

members

1,314

online

29,425

topics

Top

My premium channels all have an orange key

New Poster

My premium channels all have an orange key

I have an orange key on all premium shows, and when I try to play them, I get an error message that I need to install Flash Player. I have unistalled/reinstalled Flash multiple times, restarted my computer and my browser repeatedly. When I go from Xfinity home to Xfinity TV, "sign in" appears on the status bar, even though I've signed in on the main page. If I click "sign in" from Xfinity TV page, nothing happens. I have all of the premium channels, and have only had this problem starting today. HELP!

 

All day long trying to fix this problem and I'm at the end of my rope!

Official Employee

Re: My premium channels all have an orange key

Hi 

 

 



Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Labels
Discussion stats
  • 1 reply
  • 288 views
  • 0 kudos
  • 2 in conversation