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My online DVR manager has been stuck in sync mode for weeks...

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My online DVR manager has been stuck in sync mode for weeks...

...and I've contacted Comacst twice.  Both times they sent a signal to the box, told me to wait, and said someone would contact me.  I received two messages on my answering machine the first time; one from someone who mumbled so badly no one I played it for could understand. The second time was told that "since this is the third time we've tried to contact you, we're closing your ticket."  So, I contacted them again - same solution tried, no follow-up phone calls. I've unplugged both of my dvrs and plugged them back in - nothing.  Is there someone there who understand the problem? I've seen a lot of people on these forums with the same problem but I can't seem to find a solution.

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Official Employee

Re: My online DVR manager has been stuck in sync mode for weeks...

Please send the following information to info[at]xfinitytv[dot]com so I can further assist you. We ask you to e-mail us because we don't want you to release your personal information in a public forum.

 

Name on the Help & Support Forums:

Your comcast.net e-mail address or Comcast ID user name:

Account Number:

Zip code:

Makes, Models, and the names of all your set-top boxes:

The name(s) of your set-top box that is giving you issues:

 

Please also include a link to your post so we can accurately track your issue.

 

For more DVR Manager information and questions, please go here.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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