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My internet is working but TV is not

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My internet is working but TV is not

I am a Comcast user I have Internet but no TV

Official Employee

Re: My internet is working but TV is not

Hello HAROLD_027, I can assist you with getting your TV working. Do you see any error messages on the screen? Have you tried rebooting your cable box? I ran a diagnostic on your equipment and I show the cable box is offline but has a good signal going to it (which is why your internet works) please reboot the cable box to repair your issue. If you need further assistance please reach back out to me here. 


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