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My DVR - Synching in progress

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New Poster

My DVR - Synching in progress

Hello,

 

I'm having a problem using DVR Manager. It has been stuck with the status message "Syncing in Progress" for four days now. I had used it before, but not for several months. When i went to use it last week, I had a message that said it had to sync with my DVR. I pressed the sync button and it has displayed "Syncing in Progress" ever since. I called for tech support yesterday and was told to power-cycle the DVR. I did that yesterday and it is still not working. I would appreciate any help.

Thanks.

Accepted Solution

Re: My DVR - Synching in progress

onlineagain,

 

I got your PM and our team is looking into this issue for you right now.

 

I will update you when I learn more.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

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Official Employee

Re: My DVR - Synching in progress

onlineagain,

 

Please send the following information in a private message so we can further assist you.

 

We ask you to PM us because we don't want you to release your personal information in a public forum.

 

Your comcast.net e-mail address or Comcast ID user name:

Account Number:

Zip code:

Make and model of your set-top box:

The name of your set-top boxes and which box you are reffering to:

 

Please also include a link to this thread so we can accurately track your issue.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Official Employee

Re: My DVR - Synching in progress

onlineagain,

 

I got your PM and our team is looking into this issue for you right now.

 

I will update you when I learn more.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
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I am a Comcast Employee.
Please post so people with similar questions may benefit.
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Regular Visitor

Re: My DVR - Synching in progress

I am having the same problem.  Annoying isn't it.

Frequent Visitor

Re: My DVR - Synching in progress

Could you post the respone/solution to this forum, please?  There appear to be a lot of people with this problem, but no actual solutions.  Thank you

New Poster

Re: My DVR - Synching in progress

My DVR manager is working now. I can't say exactly why, but a few days after sending ComcastJoe the information he asked for, it just started working. I assume something happened on Comcast's part, but I don't know what. I can say that I was happy that I asked for help. I don't think there is anything special to be done besides contacting Comcast.

Frequent Visitor

Re: My DVR - Synching in progress

Thanks.

Regular Visitor

Re: My DVR - Synching in progress

How do I send Comcast Joe a PM with the info he needs in order to help solve this issue.  It's been syncing for over a week.  Obviously there is a problem somewhere.

Gold Problem Solver

Re: My DVR - Synching in progress


Pris wrote: How do I send Comcast Joe a PM with the info he needs in order to help solve this issue. ...

Click the user ID in his post to display his profile page and look for the "Send this user a private message" link.

Official Employee

Re: My DVR - Synching in progress


onlineagain wrote:

My DVR manager is working now. I can't say exactly why, but a few days after sending ComcastJoe the information he asked for, it just started working. I assume something happened on Comcast's part, but I don't know what. I can say that I was happy that I asked for help. I don't think there is anything special to be done besides contacting Comcast.


Glad to hear it is working! Sorry I didn't follow up with you sooner.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
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I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

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