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Multiple Online Streaming Issues with upgrade request and playback

New Poster

Multiple Online Streaming Issues with upgrade request and playback

I have been trying to resolve these issues on my own with your forum answers to no avail.  Please help me.   Xfinity Video Player Upgrade

 

 

Upgrade your Xfinity Player!

In order to watch On Demand Online videos with "HD-Like" picture quality, you need to install the new Xfinity Player

We're sorry, but for watching On Demand Online videos the following browsers are NOT officially supported at this time:

  • Windows XP: Safari 3/4
  • Windows Vista: IE 6, Safari 3/4
  • Windows 7: IE 6/7, Safari 3/4
  • Mac OS 10.4.11+: IE 6/7/8, Chrome 4

  and

 

This video cannot be played.

We've experienced a playback error. (Error 570|570)

Please try deleting your cookies and browser cache and refresh this page.

Still having problems? Try our forums.

MORE HELP

 

at http://xfinitytv.comcast.net/computer my information is as follows:

 

My Device Information My Zip Code: 19103 My Cable Provider: Comcast Philadelphia Area 1 Digital My myDVR Manager Status: Activated My Set Top Box Names: DVR 1 My Queue setup: True Facebook Queue Syncing: False Facebook Connect: False My public IP address: 206.192.243.51 My operating system: Windows - Undefined My web browser: Chrome 21 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.1 (KHTML, Like Gecko) Chrome/21.0.1180.89 Safari/537.1 My system type: Desktop Computer Or Other Device My Move player version: Not Installed My Silverlight version: 5.1.10516.0 My flash version: 11.3 R31 Javascript: Enabled Cookies: Enabled Time Information My Clock Time: Wed Sep 26 2012 13:13:42 GMT-0700 (Pacific Daylight Time) Server Clock Time: Wed Sep 26 2012 13:13:26 GMT-0700 (Pacific Daylight Time)

My Account Information Primary Account: True Provider Codes: Bq, Ce, Cd, Cf, Ck, Bv, B, C, Cm, Bw, Bh, Ci, A, Bu, By, Bs, At, Cb, Ch, Bl, Cj, Bo, Cc, Bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: True
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Official Employee

Re: Multiple Online Streaming Issues with upgrade request and playback


koss2012help wrote:

I have been trying to resolve these issues on my own with your forum answers to no avail.  Please help me.   Xfinity Video Player Upgrade

 

 

Upgrade your Xfinity Player!

In order to watch On Demand Online videos with "HD-Like" picture quality, you need to install the new Xfinity Player

We're sorry, but for watching On Demand Online videos the following browsers are NOT officially supported at this time:

  • Windows XP: Safari 3/4
  • Windows Vista: IE 6, Safari 3/4
  • Windows 7: IE 6/7, Safari 3/4
  • Mac OS 10.4.11+: IE 6/7/8, Chrome 4

  and

 

This video cannot be played.

We've experienced a playback error. (Error 570|570)

Please try deleting your cookies and browser cache and refresh this page.

Still having problems? Try our forums.

MORE HELP

 

at http://xfinitytv.comcast.net/computer my information is as follows:

 

My Device Information My Zip Code: 19103 My Cable Provider: Comcast Philadelphia Area 1 Digital My myDVR Manager Status: Activated My Set Top Box Names: DVR 1 My Queue setup: True Facebook Queue Syncing: False Facebook Connect: False My public IP address: 206.192.243.51 My operating system: Windows - Undefined My web browser: Chrome 21 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.1 (KHTML, Like Gecko) Chrome/21.0.1180.89 Safari/537.1 My system type: Desktop Computer Or Other Device My Move player version: Not Installed My Silverlight version: 5.1.10516.0 My flash version: 11.3 R31 Javascript: Enabled Cookies: Enabled Time Information My Clock Time: Wed Sep 26 2012 13:13:42 GMT-0700 (Pacific Daylight Time) Server Clock Time: Wed Sep 26 2012 13:13:26 GMT-0700 (Pacific Daylight Time)

My Account Information Primary Account: True Provider Codes: Bq, Ce, Cd, Cf, Ck, Bv, B, C, Cm, Bw, Bh, Ci, A, Bu, By, Bs, At, Cb, Ch, Bl, Cj, Bo, Cc, Bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: True

What error message do you get when you use Chrome? Is it 570/570 or is the second number different?

 

Are you using IE9 when you get the "Upgrade your Xfinity Player!" message?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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New Poster

Re: Multiple Online Streaming Issues with upgrade request and playback

Error 570 in Chrome and yes IE9

Official Employee

Re: Multiple Online Streaming Issues with upgrade request and playback


koss2012help wrote:

Error 570 in Chrome and yes IE9


Make sure that you have the most up-to-date service pack installed for Windows 7. Go here to learn more:

 

http://windows.microsoft.com/en-US/windows/downloads/service-packs

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

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