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Multi-Channel Error 525|6007

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New Poster

Multi-Channel Error 525|6007

So I get the Sorry, this video is currently unavailable. (Error 525|6007) message on CNN, HLN and Pac 12 Networks when trying to stream online.  All other online networks work fine.

 

I've uninstalled/reinstalled Adobe Flash Player and Silverlight.  I've removed plugins.  Readded them.  I've rebooted... 

 

What's the deal?

 

Please fix.

 

 

Here's my Device Information

 

My Device Information My Zip Code: Unknown My Cable Provider: Unknown Use Dac: True My Conroller ID: 185 My Map ID: 373 My Persona ID: 8910 My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: False Facebook Queue Syncing: False Facebook Connect: False My public IP address: 76.28.198.185 My operating system: Windows - Undefined My web browser: Chrome 28 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, Like Gecko) Chrome/28.0.1500.95 Safari/537.36 My system type: Desktop Computer Or Other Device My Silverlight version: 5.1.20513.0 My Flash version: 11.8.800 Javascript: Enabled Cookies: Enabled (1586 Bytes). Time Information My Clock Time: Thu Aug 08 2013 18:00:38 GMT-0700 (Pacific Daylight Time) Server Clock Time: Thu Aug 08 2013 18:00:26 GMT-0700 (Pacific Daylight Time)

My Account Information In Home Authenticated: False Primary Account: True Provider Codes: S, Du, Cy, Fk, Ep, Eq, Hc, Dm, Cq, Hb, Eu, Ey, Ee, Fm, U, Gz, Fc, Eh, Bt, Gi, Bw, Gf, Bu, By, Em, Ax, Bs, At, Bl, Gd, Fo, Bp, Gw, Gr, Cw, K, Dg, J, Dt, Bn, Ha, Bi, Bj, Ce, It, Ez, Dx, Gk, Fh, Fd, Do, Fy, Is, Au, Ew, Ed, B, Go, Dj, De, Ei, H, Fa, Ci, A, Fx, Gq, Cp, Ge, Ea, Cb, Eb, Bz, Co, Gh, Ir, Gn, Dp, Gg, Gl, Dh, En, Gp, Fi, Cd, Cf, Fb, Ar, Cg, Df, Cu, Cz, Ia, Br, Fe, Ex, Ga, Fw, Bh, Fz, Bx, Dw, Fn, Ff, Dv, Fs, Ct, Cs, Et, Cv, Gv, Fr, Db, Dr, Bm, Gm, Er, Fv, Dy, Bo, Dn, Ft, Bq, Aw, Dc, Da, Im, Fq, Fl, Gs, Bv, El, Di, Fu, Cx, Dq, Fg, Cm, Fp, Ds, Eo, Gx, Y, Es, Gj, Ev, Ht, Gc, Fj, Cn, Ch, Gb, Eg, Cc Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: False

 

Accepted Solution

Re: Multi-Channel Error 525|6007

Found the fix myself.  I highly recommend updating your Error code page with this information.

 

Open the Silverlight application.

Click on the Application Storage tab.

Select the lines with Xfinity and click the Delete... button.

Reload page, and video plays.

View answer in context
New Poster

Re: Multi-Channel Error 525|6007

I have now tried this on multiple machines, on multiple networks, on 4 different browsers. 

New Poster

Re: Multi-Channel Error 525|6007

Found the fix myself.  I highly recommend updating your Error code page with this information.

 

Open the Silverlight application.

Click on the Application Storage tab.

Select the lines with Xfinity and click the Delete... button.

Reload page, and video plays.

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