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Moving from Uverse-Few observations/Issues-New customer

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Moving from Uverse-Few observations/Issues-New customer

I have a 55" Sony TV, and connected via HDMI. With uverse, if I went to a SD channel, the picture auto-zoomed, and shrank as necessary. It was so transparent that I didn't even know that there was a difference in size between SD and HD.

 

With Xfinity, I must go to my TV remote, and switch settings every time I switch between a SD and HD channel. Is there any way to automatically do this?

 

On another note, the DVR is slow responding. For example, If I hit pause, it takes a couple of seconds to stop. If I try to rewind, I always pass the point, and must go forward. The entire DVR system is "slushy".

 

This morning while watching VOD, the DVR froze. I had to hit and hold the front power button.

 

All new coax was installed from the TV all the way to the box in the neighbors yard. I only have one connection,  and am getting over 160 on internet speeds.

 

Help!

 

 

Gold Problem Solver

Re: Moving from Uverse-Few observations/Issues-New customer

The freezing and slow response is poor signal related. You may have had a new line installed but more work needs to be done. X1 boxes require great incoming and outgoing signal quality. My guess is that you are having outgoing signal issues which is what happened to me when I first got X1.

I can't speak to the picture size issue because I refuse to watch SD channels. I had my X1 box set to Full and I leave it there.
Service Expert

Re: Moving from Uverse-Few observations/Issues-New customer


Rainmanx wrote:

I have a 55" Sony TV, and connected via HDMI. With uverse, if I went to a SD channel, the picture auto-zoomed, and shrank as necessary. It was so transparent that I didn't even know that there was a difference in size between SD and HD.

 

With Xfinity, I must go to my TV remote, and switch settings every time I switch between a SD and HD channel. Is there any way to automatically do this?

 

On another note, the DVR is slow responding. For example, If I hit pause, it takes a couple of seconds to stop. If I try to rewind, I always pass the point, and must go forward. The entire DVR system is "slushy".

 

This morning while watching VOD, the DVR froze. I had to hit and hold the front power button.

 

All new coax was installed from the TV all the way to the box in the neighbors yard. I only have one connection,  and am getting over 160 on internet speeds.

 

Help!

 

 


Call customer service and ask them to run an "Einstein 31-point check".  No guarantee.




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Service Expert

Re: Moving from Uverse-Few observations/Issues-New customer

adding.. your set top box does auto-zoom if you turn the feature on (for SD). Press the Xfinity button on your remote > gear (settings) > device Settings > Video Display > zoom - change to on by highlighting the item on the menu and press the OK button. (it will change from off to FULL)




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