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Movies wont play!

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Movies wont play!

I have HBO, Encore, Showtime, and Starz but none of the movies will play. I can click on them but they wont play. No error is coming up and the screen is black.  Is there any way to fix this??

My Zip Code: 48360 My Cable Provider: Recommended by Comcast Use Dac: true My Conroller ID: 160 My Map ID: 237 My Persona ID: 5312 My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: true Facebook Queue Syncing: false Facebook Connect: false My public IP address: 35.24.45.124 My operating system: Windows - undefined My web browser: Firefox 10 - Mozilla/5.0 (Windows NT 6.1; rv:10.0.2) Gecko/20100101 Firefox/10.0.2 My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 5.1.10516.0 My flash version: 11.4 r402 Javascript: enabled Cookies: Enabled (2956 Bytes). Time Information My Clock Time: Tue Feb 05 2013 18:10:20 GMT-0500 (Eastern Standard Time) Server Clock Time: Tue Feb 05 2013 18:10:15 GMT-0500 (Eastern Standard Time)

My Account Information Primary Account: false Provider Codes: s, bi, bj, cy, bq, ce, cd, cf, aw, ar, dc, cg, cq, da, cu, au, bv, b, cz, u, c, br, cx, bt, h, ad, bw, d, al, bh, ci, a, y, bx, bb, bc, cp, bu, by, cn, ax, bs, at, ct, cb, ch, cs, e, aj, cv, bz, db, bm, co, bl, bk, bp, cw, bo, j, cc, f, m, bn Internet Subscriber: true Cable TV Subscriber: true Voice Subscriber: true some of the movies ive been trying to watch

This Means War: http://xfinitytv.comcast.net/watch/This-Means-War/7068652006577901112/2299382117/This-Means-War-%28H...

Thats my boy: http://xfinitytv.comcast.net/watch/That-s-My-Boy/5780162361847363112/15380547712/That-s-My-Boy/video...
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Silver Problem Solver

Re: Movies wont play!

I can tell you this.  Your flash is not up to date current version is 11.5.502.146.   I would update that first, then sign out of your comcast account.  restart computer sign back in and then try again.

Official Employee

Re: Movies wont play!


StephieAvak wrote:

I have HBO, Encore, Showtime, and Starz but none of the movies will play. I can click on them but they wont play. No error is coming up and the screen is black.  Is there any way to fix this??

My Zip Code: 48360 My Cable Provider: Recommended by Comcast Use Dac: true My Conroller ID: 160 My Map ID: 237 My Persona ID: 5312 My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: true Facebook Queue Syncing: false Facebook Connect: false My public IP address: 35.24.45.124 My operating system: Windows - undefined My web browser: Firefox 10 - Mozilla/5.0 (Windows NT 6.1; rv:10.0.2) Gecko/20100101 Firefox/10.0.2 My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 5.1.10516.0 My flash version: 11.4 r402 Javascript: enabled Cookies: Enabled (2956 Bytes). Time Information My Clock Time: Tue Feb 05 2013 18:10:20 GMT-0500 (Eastern Standard Time) Server Clock Time: Tue Feb 05 2013 18:10:15 GMT-0500 (Eastern Standard Time)

My Account Information Primary Account: false Provider Codes: s, bi, bj, cy, bq, ce, cd, cf, aw, ar, dc, cg, cq, da, cu, au, bv, b, cz, u, c, br, cx, bt, h, ad, bw, d, al, bh, ci, a, y, bx, bb, bc, cp, bu, by, cn, ax, bs, at, ct, cb, ch, cs, e, aj, cv, bz, db, bm, co, bl, bk, bp, cw, bo, j, cc, f, m, bn Internet Subscriber: true Cable TV Subscriber: true Voice Subscriber: true some of the movies ive been trying to watch

This Means War: http://xfinitytv.comcast.net/watch/This-Means-War/7068652006577901112/2299382117/This-Means-War-%28H...

Thats my boy: http://xfinitytv.comcast.net/watch/That-s-My-Boy/5780162361847363112/15380547712/That-s-My-Boy/video...

Try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support


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