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Movies/tv shows are not loading in player

New Poster

Movies/tv shows are not loading in player

It says "obtaining authorization," then "beginning playback" with those blue dots flashing left to right, but the shows never go beyond that, even if I wait 20 minutes.  I can watch other shows on other channels like hulu or nbc, just not here.  Thi began yesterday and hasn't been fixed.

Contributor

Re: Movies/tv shows are not loading in player

I have been having the same problem.  HBOgo and hulu work fine...  Seems to be a programming issue because it looks completely different in firefox.

New Poster

Re: Movies/tv shows are not loading in player

Whats with this system I am beginning to believe they have something against sons of anarchy? I cannot watch it online dvr'd it but i guess you cant play your dvr recordings back on computer alot of good that does me if im not in front of the tv.  oh whats up with the help menu its mostly about how many ways to pay these guys right poor service faulty programming everywhere but getting paid

 

Official Employee

Re: Movies/tv shows are not loading in player


nobxphanatic wrote:

It says "obtaining authorization," then "beginning playback" with those blue dots flashing left to right, but the shows never go beyond that, even if I wait 20 minutes.  I can watch other shows on other channels like hulu or nbc, just not here.  Thi began yesterday and hasn't been fixed.


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

 

Also, please send the URLs of the videos that you are trying to watch.


combustibe wrote:

Whats with this system I am beginning to believe they have something against sons of anarchy? I cannot watch it online dvr'd it but i guess you cant play your dvr recordings back on computer alot of good that does me if im not in front of the tv.  oh whats up with the help menu its mostly about how many ways to pay these guys right poor service faulty programming everywhere but getting paid


 

I am sorry but you cannot watch shows that you DVR'd online.

 

We will take this idea under consideration for a fututre release.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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