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Movie download out of sync problem

New Poster

Movie download out of sync problem

I had to cancel a movie download from my DVR halfway.  Now, on the DVR it says it's downloaded, on my IPad, it also says it's downloded but I don't have the "Watch" or "Return" buttons.  I tried deleting the movie on my DVR but it won't let me as it wants me to return it first and I can't.


Now what?


Thx. Mike

Problem Solver

Re: Movie download out of sync problem

You could try removing iPad from the Authorized Devices.  Usually if you remove a device, any downloads automatically get put back to the DVR.


Go to https://device.comcast.net/devices and make sure you log on with your primary user account. Only primary users can remove devices. Click the "X1 DVR Downloads" tab and find your device in the list.  Click "REMOVE".


Hopefully after that the download will be back in the DVR.  Good luck.

New Poster

Re: Movie download out of sync problem

Thank you, this worked.  Funny, I wasn't even going to try this as I sort of had the same thought but didn't differently.  I instead on my app side removed it and killed the app and the reloaded the app again.  That didn't work, but this did, thanks.



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