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More guide issues with "MY FREE" selection.

Valued Contributor

More guide issues with "MY FREE" selection.

Tonight I go to the My Free selection of the guide and I now find the NBA and the NSL along with the NHL stations appearing.  When any of the channels are selected they either say to contact your provider to order or show a schedule.  So why are these showing up in the "My Free" area, as I have not subscribed to any of the sports packages???   If they are not going to be "free" why is comcast placing them there???  Far too many issues lately, time to go to my State Dept of Telecommunications.

Official Employee

Re: More guide issues with "MY FREE" selection.

Hi fedup978,

 

If it's showing as free then that means you should be entitled to view some or all of those channels. I can review your channel lineup to confirm this and the channels you would have access to. 

If you're interested in the assistance, please send me a private message verifying following information: 

 

  • First and last name of the account holder
  • Primary phone number on the account
  • The street address associated with your services
  • Full account number

To send a private message, click on my name, then click private message.


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