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Momentary blackouts happening every few minutes

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Momentary blackouts happening every few minutes

We had a lightning strike near the house and it killed our whole house dvr and the small box in another room. We got replacement boxes but now we have these intermittent blackouts on the tv with the main box. The other seems ok. The tv is a Samsung, as is the other. Do we need another box?

Service Expert

Re: Momentary blackouts happening every few minutes

Make sure it isn't the TV by attaching an antenna and try some OTA channels.




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Official Employee

Re: Momentary blackouts happening every few minutes

Hi rosiecro, 

 

It sounds like the issue may be with the TV itself, what model Samsung is affected? I don't mind taking a look into your account to see if there is anything that I could see in regards to your equipment. However, I would also recommend trying the advice that was provided by RobertWy. This will help with our process of elimination in determining the cause of the intermittent blackouts on the TV.


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