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Mistake order.

New Poster

Mistake order.

My wife accidentally pressed the wrong button and ordered a movie. We did not watch it because we only watch free movies. How can I get this charge removed from my bill ?

Gold Problem Solver

Re: Mistake order.

If an employee doesn't help you here, contact one of their Billing reps at the phone number on your bill or 1-800-Comcast, chat with them using one of the "Account and Bill" options at https://www.comcastsupport.com/chatentry/, or visit a Service Center if one is nearby (check locations and hours at http://www.xfinity.com/support/service-center-locations/) and have them reverse the charge.

In addition to getting the billing corrected, consider setting up a Purchase Pin on each of your cable boxes/DVRs to prevent this from happening. See https://www.xfinity.com/support/cable-tv/how-to-block-purchase-of-pay-per-view/ and/or https://www.xfinity.com/support/cable-tv/x1-parental-controls-turn-puchase-protection-on-off/.

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