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Missing show?

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Missing show?

I am trying to find Game of Thrones and it doesnt seem to be present in the Xfinity on Demand. Nor I could login to HBO using comcast id. Any thoughts?

Bronze Problem Solver

Re: Missing show?


aravindrrs wrote:

I am trying to find Game of Thrones and it doesnt seem to be present in the Xfinity on Demand. Nor I could login to HBO using comcast id. Any thoughts?


Try here: https://tv.xfinity.com/entity/8664416244536328112

Official Employee

Re: Missing show?


aravindrrs wrote:

I am trying to find Game of Thrones and it doesnt seem to be present in the Xfinity on Demand. Nor I could login to HBO using comcast id. Any thoughts?


I'm sorry you're having trouble. Looking at your account via an internal tool, it doesn't appear that you have any channels in your subscription. However, I looked at your recent bill and do see that you have a video subscription, including HBO.  I suggest you get in touch with customer service to have them adjust your account and fix the issue. You can call (800-XFINITY) or chat https://xfinity.com/chat

 

-ComcastDan


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Official Employee

Re: Missing show?

Hi @aravindrrs. If you still need assistance with Game of thrones On-Demand, I can access your account and make corrections if necessary. Please send me a private message and include your full name, service address, and account number so I can assist. 


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