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Missing purchased content

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Missing purchased content

i was just forced to update from the xfinity app, where I accessed my purchased content, to the xfinity tv app, where the purchased content now does not exist.  

 

Im not currently a Comcast customer and want access to my purchases returned. I was told at the time I had to leave that I would have continued access. 

 

Cksinges

Service Expert

Re: Missing purchased content

cksinges,

 

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




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Problem Solver

Re: Missing purchased content

Hello cksinges,

 

My apologies. We will look into this matter for you and reach back out to you as soon as possible.




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Admin1

Re: Missing purchased content

cksinges -- I'm not seeing any purchased content on your account. Can you send me a list of titles you're missing? I'll also need to know what kind of device you're using the App on including what OS version it's running and if it's using WiFi or a Mobile Network. 


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