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Missing Episode on a show on On Demand

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Missing Episode on a show on On Demand

There is an episode missing in the Genious series on demand between what is listed as episode 7 and 8.  When I started to watch episode 8 it show as 'previously on Genious' things that did not occur on any of the previous episodes.  I checked the Nat.Geo. website and they have two episode 8's there, but they are duplicates.  You must have gotten two labled 8 and never questioned it or investigate further.  You charge enough for your service that this shouldn't happen!  Very disappointing.

Accepted Solution

Re: Missing Episode on a show on On Demand

 

Hi susanrcoates, we upload the content provided to us by the networks. For more information on how to request channel content, please visit: ​https://www.xfinity.com/support/cable-tv/channel-availability-faqs/​. 

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Official Employee

Re: Missing Episode on a show on On Demand

 

Hi susanrcoates, we upload the content provided to us by the networks. For more information on how to request channel content, please visit: ​https://www.xfinity.com/support/cable-tv/channel-availability-faqs/​. 


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