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Missing Channels

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Missing Channels

On all my mobile Apps and on the X1 website on my computer I'm missing some channels, most importantly the sports channels. i stater at channel 11 and i can see i'm missing all the ESPN channels. these channels are there on the TV. 

Official Employee

Re: Missing Channels


DonatoAff wrote:

On all my mobile Apps and on the X1 website on my computer I'm missing some channels, most importantly the sports channels. i stater at channel 11 and i can see i'm missing all the ESPN channels. these channels are there on the TV. 


  are you still seeting this issue?





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New Poster

Re: Missing Channels

I chatted with a Tech last night and she escalated it. seems to be working now so whoever she escalated it to must have fixed it. Thank you!

New Poster

Re: Missing Channels

And I am still having this issue.

It started last Sunday, disappear during last week and appear again last weekend.

 

In addition, I am constantly getting message

 

"Subscription Required:: 12012

Your subscription does not include this channel. Please choose another channel"

 

My channels start with 11 than 16, 19, 29, 31, 32, etc. Missing bunch and no sport channels.

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