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Microsoft silverlight

Regular Visitor

Microsoft silverlight

I have been trying to watch Tangled and some others, and when I try a screen comes up that says 

 

"You're almost ready to watch Tangled

Please upgrade your Microsoft Silverlight plug-in to begin watching this video."

 

I have done what it says to do and more. I have uninstalled, reinstalled, restarted my PC, and it still wont work.

 

Please help, Elizabeth

Tags (1)
New Poster

Re: Microsoft silverlight

I am having the same issue. Don't know a solution, just thought I'd chime in.

Official Employee

Re: Microsoft silverlight


JimmyJimmyJimmy wrote:

I am having the same issue. Don't know a solution, just thought I'd chime in.


Try downloading it from here and then try again.

 

Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Regular Visitor

Re: Microsoft silverlight

I'm at my workplace and am having same problem.  Tried the link you added, but still can't work.  Running Windows Enterprise 64 bit, and error message keeps saying: is not a valid Win32 application.

Regular Visitor

Re: Microsoft silverlight

I have uninstalled and reinstalled 5 times today alone trying to get anything to play this is frustrating! I think it is on comcasts end not ours.

New Poster

Re: Microsoft silverlight

Same thing.  New link does nothing different.  
All other websites that use silverlight working fine.

Only having this problem with Xfinity. 

New Poster

Re: Microsoft silverlight

I am also having the same issue. Netflix works fine(which is silverlight). Im able to see some shows, but not tohers such as The Sopranos and Curb Your Enthusism. I am also thinking this is a comcast issue. Although I dont completely blame them, I dont have much good to say about silverlight. 

New Poster

Re: Microsoft silverlight

I'm on the phone with comcast tech support, no solution yet - have tried all kinds of things, even going to firefox (i'm on chrome), restarting silverlight, reloading, upgrading, enabling, disabling...no change. Why did this just start? i was watching stuff fine until last night??

New Poster

Re: Microsoft silverlight - I HAVE A FIX (temporary)

uninstall silverlight

go to www.oldapps.com/silverlight.php

scroll down and install the last 4. version of silverlight

i did all that - then when you run a video you may get a message that silverlight is out of date, do you want to upgrade or run this time - choose run this time and it'll run

a temporary fix - it's comcast's problem, NOT your computer!!

New Poster

Re: Microsoft silverlight

THANK YOU!!!  I have been fighting with this for a week in order to watch Breaking Bad!  I appreciate your help!

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