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Microsoft SilverlightError 525|6013

New Poster

Microsoft SilverlightError 525|6013

Hello,

I am getting this message when I try to play an episode of a mini series

This video cannot be played.

We notice you do not have DRM support enabled for Microsoft Silverlight (Error 525|6013).

 

I Enabled the download and updates to components required for protected content playback

but nothing changed - It was already enabled when I checked it

Tags (1)
Regular Visitor

Re: Microsoft SilverlightError 525|6013

Hey, I ran in to the same issue a while back, you can try this to remove it then re-enable it. http://customer.comcast.com/help-and-support/internet/troubleshoot-xfinity-tv-videos/#er

 

If that doesn't work. it would be best to try and 100% removing siliverlight and reinstalling it here.

http://support.microsoft.com/kb/2608523

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