Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,861,078

members

1,009

online

29,464

topics

Top

Microsoft Silverlight plug in

New Poster

Microsoft Silverlight plug in

I'm trying to watch the show, Marie, from the Hallmark channel, and it say I need to upgrade my silverlight plug in. I've done that twice now and then it says to restart my browser. I did that and it still didn't work so then I restarted my computer and that didn't help either. So I tried to watch another show and it worked, I didn't have any problems. 

Tags (1)
Official Employee

Re: Microsoft Silverlight plug in


Serendipity419 wrote:

I'm trying to watch the show, Marie, from the Hallmark channel, and it say I need to upgrade my silverlight plug in. I've done that twice now and then it says to restart my browser. I did that and it still didn't work so then I restarted my computer and that didn't help either. So I tried to watch another show and it worked, I didn't have any problems. 


Please go to www.xfinitytv.com/computer and tell me what version of Silverlight you have.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: Microsoft Silverlight plug in

My Silverlight version:5.1.10411.0

Official Employee

Re: Microsoft Silverlight plug in


Serendipity419 wrote:

My Silverlight version:5.1.10411.0


Completely uninstall Silverlight from your computer. Then download and install Silverlight from the appropriate link below:

 

Windows users 

 

This is a patched version that fixes most video playback issues and gets you out of the "Please install/upgrade Silverlight" loop.

 

Follow all the on-screen instructions and then try playing videos again. Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: Microsoft Silverlight plug in

What if I have a Mac? Is it the same?

Official Employee

Re: Microsoft Silverlight plug in


Serendipity419 wrote:

What if I have a Mac? Is it the same?


If you have a Mac, please use this link instead:

 

Mac users 

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Labels
Discussion stats
  • 5 replies
  • 915 views
  • 0 kudos
  • 2 in conversation