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Media Player controls

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Media Player controls

Hi there,

 

Why do I not see any player controls when watching a video online. The video plays well but there is no way to stop/pause etc. The player controls are hidden. How do I access them?

Service Expert

Re: Media Player controls


agusia77 wrote:

Hi there,

 

Why do I not see any player controls when watching a video online. The video plays well but there is no way to stop/pause etc. The player controls are hidden. How do I access them?


WHat device are you using to view the video?   If using a laptop/desktop, move the mouse cursor to an area within the video and see if that pops-up the controls...



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New Poster

Re: Media Player controls

Thanks for the suggestion. I'm on a Mac laptop. I tried that and the only thing that happens is that a "close x" appears in the top right corner. Here's a screenshot of what I see. Any other advice?

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