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Loss of control of volume and mute on HDTV

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Loss of control of volume and mute on HDTV

Our HDTV out of service for at least 5 hours from my first call at 5:50 AM til my last call at 11:00 AM.  it must have resumed after that time.  I have tried twice to call to report that I have no control of volume on HDTV and both times my call was aborted.  I would like to know when and/or how to gain control of the volume and mute on the HDTV.

Thank you.

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