Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,857,690

members

465

online

30,005

topics

Top

Login connects to wrong account

New Poster

Login connects to wrong account

I just tonight am experiencing a very odd issue. Apparently when I login to my xfinity remote app on my iPhone, I am shown data from a different DVR not of my own. I have 3 cable boxes in my home custom named and the xfinity app shows tv with default names. I also looked at the recordings on the DVR in the app and they do not match the recording on my physical DVR. Has anyone experienced this before??
Tags (1)
Official Employee

Re: Login connects to wrong account


jdini76 wrote:
I just tonight am experiencing a very odd issue. Apparently when I login to my xfinity remote app on my iPhone, I am shown data from a different DVR not of my own. I have 3 cable boxes in my home custom named and the xfinity app shows tv with default names. I also looked at the recordings on the DVR in the app and they do not match the recording on my physical DVR. Has anyone experienced this before??

1. Sign into the XFINITY TV Remote App with your Comcast.net e-mail address

2. Click the More button on the bottom-right hand corner of the app.

3. Click Settings

4. Click TV Settings

5. Click all your boxes and then click the Test links.

 

Is anything appearing on your TVs? If not, please tell me the names, makes, and models of your boxes so I can further look into this.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Labels
Discussion stats
  • 1 reply
  • 1151 views
  • 0 kudos
  • 2 in conversation