Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.








Locked channels

New Poster

Locked channels

Most of the channels and all of the live streams are locked????

New Poster

Re: Locked channels

Same here. Been that way for a while with no response from comcast.

New Poster

Re: Locked channels

same here - suddenly lost ability to change channels???

Frequent Visitor

Re: Locked channels

Hello all. Today is Sunday Nov 9, 2014 @ 8 am Eastern time. I was having this same problem. I have all the channels, but I couldn't watch anything online. Even common channels like CNN and ABC. My laptop kept saying I needed a subscription.


I called the 877 599 1845 line. Spoke to Xeanne (pronounced "Shawn") and she had me delete cookies and browsing history, and reboot my browser. She sent an application refresh signal, and now the channels are up, some aren't but she said over the next couple hours they should all be up.


Thanks to everyone who posted here - for this tip. It worked for me!


Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 3 replies
  • 0 kudos
  • 4 in conversation