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Locked Content in Spite of Subscriptions

New Poster

Locked Content in Spite of Subscriptions

Same issue but on an iPad. Solution?

Official Employee

Re: Known Issue: Locked Content in Spite of Subscriptions

Hi all,

 

We are having an issue right now where customers are seeing orange keys when trying to play content that they subscribe to.

 

Our team is currently working on resolving this issue. Once I have more information to pass along, I will post it in this thread.

 

Sorry for the inconvenience,

Joe
XfinityTV.com/Xfinity.com Support


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New Poster

Re: Known Issue: Locked Content in Spite of Subscriptions

...interesting that I can, for instance, access my subcribed services through the partner websites but not through Comcast.com right now.

New Poster

Re: Known Issue: Locked Content in Spite of Subscriptions

The strange part is that it's working fine on my iPad through the app, but I get the key on my iMac and my pc.  Seems like this is a problem that's happened a few times over the last year or so.  You'd think you just at Comcast would have it figured out by now and make it so the problem doesn't happen.  Whadayagonnado....

New Poster

Re: Known Issue: Locked Content in Spite of Subscriptions

It's working!!  Thanks Joe!

Official Employee

Re: Known Issue: Locked Content in Spite of Subscriptions

Hi all,

 

As braindrum has stated, this issue has been fixed. Our team is still monitoring it so it doesn't re-appear but orange keys should no longer appear over videos that you subscribe to.

 

Just to answer your other posts:

 

The issue was on Xfinitytv.com only. The XFINITY TV Player App and our partner sites were not affected by this issue. 

 

Thank you for your patience and sorry for the inconvenience,
Joe
XfinityTV.com/Xfinity.com Support


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Regular Visitor

Re: Known Issue: Locked Content in Spite of Subscriptions

im having the same problem today. 

New Poster

Re: Known Issue: Locked Content in Spite of Subscriptions

Still having this issue. Your team might like to know it isn't fixed on all levels. 

Regular Visitor

Re: Known Issue: Locked Content in Spite of Subscriptions

Update - my content was all available the next day.
Frequent Visitor

Re: Locked Content in Spite of Subscriptions

I have never been able to access subscriptions via the website on any computer I own.  Everything always shows as locked except basic cable - I don't even know if that works..  You would think this would be fixed by now.  What is the point of having anywhere access that does not work ever?

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