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Live TV Streaming Broken on Xfinity TV app and XTV Web Portal

Problem Solver

Live TV Streaming Broken on Xfinity TV app and XTV Web Portal

I see Comcast has broken the Live TV streaming on both the Xfinity TV app and the XTV Web portal. All my major networks (ABC, CBS, NBC, FOX) plus some other networks fail with the following errors when trying to stream live TV.  All say I need a subscription to view the channel, yet through the actual DVR they all work fine.  I haven't had anything done to my account in more than a few months.  Other channels are live streaming fine.

 

Also, I can still record those channels through the Cloud DVR and the recordings still play through the Xfinity TV app and the XTV Web portal.  If I didn't have a subscription, shouldn't they not record?

 

I hate to have to call in about this problem, trying to deal with the incompetence that is customer support.  Maybe a Comcast Red user can let me know of some outage in my area that is causing this issue.

 

Error1.jpg

 

Error2.jpg

 

Here is the "Diagnostics" output:

OS Windows
Browser Chrome 46.0.2490
Build number 215206
Flash version 19.0.0.245
Status In home
Entitlements cdvr, tve-vod, cvod, tve-linear, clinear
Last finger printunknown
Stream provider primetime
Video ID tag:xfinitytv.comcast.net,2013:channel-station:6082635826118001117:chNum:1002:callSign: DWKRN
Error code 900.primetime.3329.12012
Error description Account is not entitled to the linear stream.
Error aux info http://ccr.linear-nash-tn-pil.xcr.comcast.net/DWKRN_HD_NASHdTN_11177_0_4656280126930124163.m3u8?form...
Video Source tvlisting
Video Title The Doctors: Extreme Sibling Rivalry Caught on Camera! Do You Have Red Skin Syndrome? Can You Be Fired by Your Doctor? DIY Makeup Trends

 

EDIT: Here is a list of all the broken channels

1002 (ABC), 1004 (NBC), 1005 (CBS), 1006 (FOX), 1008 (PBS), 1014 (my TV), 1017 (ion), 1018 (CW), 1021 (Religious Channel)

New Poster

Re: Live TV Streaming Broken on Xfinity TV app and XTV Web Portal

I've got the same problem.

Regular Visitor

Re: Live TV Streaming Broken on Xfinity TV app and XTV Web Portal

Me too.
Official Employee

Re: Live TV Streaming Broken on Xfinity TV app and XTV Web Portal

Are you still having this issue?




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Problem Solver

Re: Live TV Streaming Broken on Xfinity TV app and XTV Web Portal

Just tried it on a number of channels, and they all worked.  I guess it is fixed.  Any reason as to what happened to cause it?

 


ComcastChad wrote:
Are you still having this issue?

 

Regular Visitor

Re: Live TV Streaming Broken on Xfinity TV app and XTV Web Portal

Not any more. I can see all my subscribed stations. I am also seeing the new programs I am taping as of tonight. Thank you

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