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It said I ordered Cinemax and I didn't! What do I do now??

Visitor

It said I ordered Cinemax and I didn't! What do I do now??

I was just scrolling thorugh the channels and went to one channel and couldn't get off it and then it said thanks for ordering cinemax!!!  It's too late to the call office, what do I do???

Official Employee

Re: It said I ordered Cinemax and I didn't! What do I do now??


josiebell wrote:

I was just scrolling thorugh the channels and went to one channel and couldn't get off it and then it said thanks for ordering cinemax!!!  It's too late to the call office, what do I do???


Please call us at 800-XFINITY. We are available 24/7 as part of our customer guarantee.

 

Best,

ComcastDan


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Silver Problem Solver

Re: It said I ordered Cinemax and I didn't! What do I do now??

There is a weird bug with HBO and it's related channels. That message may show up, but it doesn't actually add it. If you still cannot tune into it, it didn't actually approve it.

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