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Iphone App Stopped Communicating With TV

Regular Visitor

Iphone App Stopped Communicating With TV

App has worked great until yesterday - Now it doesnt work at all - the TV name comes up on iphone but does not tune to stations - no errror codes just wifi symbol and chime - but channel doesnt change - - Please help -- - Started great for a few days  - then nothing but problems - - 

cable box is on approved list - DCT 700 - i tried trashing app the reinstalled  - did hard restart of phone - deleted all cookies and data - still nothing -- - This is the second time in the less than 2 weeks that I have cable that something worked as advertised from the start - then stopped completely - I am very frustrated with the service I have received thus far - - - - It has been about a year and a half since I was cableless - but now that I have gotten cable aagin - my experience has been terrible - Please try to turn my poor image od xfinity into a positive one 

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Silver Problem Solver

Re: Iphone App Stopped Communicating With TV

Issues like this are usually something on comcasts end that fix themselves in a few days.  To make sure  you have tv controlled enabled click the tv tab top of this page, on the next page there will be a gear on the bottom right of the page click that, under devices and dvr's make sure tv control radio button says yes.

Official Employee

Re: Iphone App Stopped Communicating With TV


pamecchi wrote:

App has worked great until yesterday - Now it doesnt work at all - the TV name comes up on iphone but does not tune to stations - no errror codes just wifi symbol and chime - but channel doesnt change - - Please help -- - Started great for a few days  - then nothing but problems - - 

cable box is on approved list - DCT 700 - i tried trashing app the reinstalled  - did hard restart of phone - deleted all cookies and data - still nothing -- - This is the second time in the less than 2 weeks that I have cable that something worked as advertised from the start - then stopped completely - I am very frustrated with the service I have received thus far - - - - It has been about a year and a half since I was cableless - but now that I have gotten cable aagin - my experience has been terrible - Please try to turn my poor image od xfinity into a positive one 


Try deleting your history, cookies, and cache on your iPhone then try signing out and signing back it and let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Regular Visitor

Re: Iphone App Stopped Communicating With TV

Deleted cookies / history and data - no change --- also went to website and turned on remote tv control under xfinity tv settings/manage cable boxes --
- note -- test on app still does nothing - also the button on the settings page on website that says 'show name on tv' does nothing - I assume that by pressing it the name of my cable box should appear on tv screen ---
Again this is very frustrating as this was working just fine a few days ago
Official Employee

Re: Iphone App Stopped Communicating With TV


pamecchi wrote:
Deleted cookies / history and data - no change --- also went to website and turned on remote tv control under xfinity tv settings/manage cable boxes --
- note -- test on app still does nothing - also the button on the settings page on website that says 'show name on tv' does nothing - I assume that by pressing it the name of my cable box should appear on tv screen ---
Again this is very frustrating as this was working just fine a few days ago

There is a ticket open for you. I will update you when I learn more.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
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We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
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Please post so people with similar questions may benefit.
Was your question answered?
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Regular Visitor

Re: Iphone App Stopped Communicating With TV

APP now seems to be working properly -- was not working this morning - tried again in afternoon - noticed it worked sporadically - but Internet was very slow during this time and i got a few error messages in app (never have seen this before) -- was hoping that maybe someone was troubleshooting the problem on your end - tried app after returning from ball game tonight and it is now working -
-- it would be great if you could let me know what the actual issue was and how it was resolved - thank you very much
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